Privacy Policy

This Privacy Policy explains how Brandwits ("Company", "we", "us", or "our") collects, uses, stores, and protects your personal information when you visit our website or engage our services. By using our website or services, you agree to the practices described in this policy. This policy is in compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 of India.

1. Information We Collect

1.1 Information You Provide Directly

• Full name and contact details including email address and phone number

• Company name, job title, and business information

• Project requirements, briefs, and related communications

• Payment and billing information processed through secure third-party payment providers

• Any other information you voluntarily share through contact forms, emails, or calls

1.2 Information We Collect Automatically

• IP address and approximate geographic location

• Browser type, device type, and operating system

• Pages visited, time spent on pages, and navigation patterns

• Referring URLs and search terms used to find our website

• Cookies and similar tracking technologies as described in Section 6

1.3 Information from Third Parties

• Information shared by referral partners or collaborators

• Publicly available professional information such as LinkedIn profiles when relevant to a project engagement

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Deliver Our Services

• Understand your project requirements and deliver agreed work

• Communicate with you about your project, timelines, and deliverables

• Process payments and manage invoices

• Provide technical support and resolve issues

2.2 To Improve Our Services

• Analyse how visitors use our website to improve user experience

• Understand which services are most relevant to our clients

• Conduct internal research and product development

2.3 For Business and Legal Purposes

• Maintain accurate business and financial records

• Comply with applicable legal and regulatory obligations

• Enforce our Terms of Service and other agreements

• Respond to legal requests, court orders, or government inquiries

2.4 For Communication and Marketing

• Send project updates, proposals, and relevant business communications

• Share industry insights, case studies, or service updates where you have opted in

• Respond to enquiries submitted through our website or email

We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: to fulfil our obligations under a project agreement or SOW

• Legitimate interests: to operate and improve our business, provided such interests are not overridden by your rights

• Legal compliance: to meet our obligations under applicable Indian law

• Consent: where you have explicitly opted in to receive communications from us

4. How We Share Your Information

We do not sell your personal data. We may share your information only in the following limited circumstances:

4.1 Service Providers We work with trusted third-party service providers who assist in operating our business, including cloud hosting providers, payment processors, project management tools, and analytics platforms. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.2 Legal Obligations We may disclose your information if required to do so by law, regulation, court order, or government authority, or if we believe disclosure is necessary to protect our legal rights or prevent harm.

4.3 Business Transfers In the event of a merger, acquisition, or sale of Brandwits's assets, your information may be transferred to the acquiring entity. We will notify you of any such change and your continued rights over your data.

4.4 With Your Consent We may share your information with third parties in any other circumstance where you have provided explicit written consent.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including:

• Active client data: retained for the duration of the engagement plus five (5) years for legal and accounting purposes

• Website enquiry data: retained for up to two (2) years from the date of enquiry

• Financial and invoicing records: retained for a minimum of seven (7) years as required under Indian tax and accounting law

• Marketing data: retained until you withdraw consent or unsubscribe

When data is no longer required, we securely delete or anonymise it.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors interact with our site.

6.1 Types of Cookies We Use

• Essential cookies: required for the website to function properly

• Analytics cookies: help us understand visitor behaviour and improve our website

• Preference cookies: remember your settings and preferences for future visits

6.2 Your Cookie Choices You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Where required by law, we will request your consent before placing non-essential cookies.

7. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• Encrypted data transmission using SSL/TLS protocols

• Access controls limiting data access to authorised personnel only

• Regular security reviews and internal audits

• Secure storage on reputable cloud infrastructure providers

While we take every reasonable precaution, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but commit to responding promptly to any data breach in accordance with applicable law.

8. Your Rights

Under applicable Indian data protection law including the Digital Personal Data Protection Act, 2023, you have the following rights in relation to your personal data:

• Right of access: request a copy of the personal data we hold about you

• Right to correction: request that we correct any inaccurate or incomplete data

• Right to erasure: request that we delete your personal data where it is no longer necessary for the purpose it was collected

• Right to withdraw consent: withdraw consent for marketing communications at any time without affecting the lawfulness of prior processing

• Right to grievance redressal: raise a complaint with us or with the Data Protection Board of India

To exercise any of these rights, please contact us using the details provided in Section 11. We will respond to all valid requests within 30 days.

9. International Data Transfers

Brandwits is based in India and primarily processes data within India. If any personal data is transferred outside India, for example to cloud service providers with international infrastructure, we ensure appropriate safeguards are in place in accordance with applicable Indian law.

10. Third-Party Links

Our website may contain links to third-party websites, tools, or services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit. Brandwits is not responsible for the privacy practices or content of external websites.

11. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly. If you believe a minor has provided us with their information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make material changes, we will update the effective date at the top of this page and notify existing clients where appropriate. Continued use of our website or services following any update constitutes your acceptance of the revised policy.

13. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, if you have any concerns or complaints regarding the processing of your personal data, you may contact our designated Grievance Officer:

Name: Amirtha Email: privacy@brandwits.com Response Time: We aim to acknowledge all grievances within 48 hours and resolve them within 30 days.

14. Contact Information

For any questions, requests, or concerns regarding this Privacy Policy, please reach out to us at:

Brandwits Email: hello@brandwits.com Website: brandwits.com Location: Bangalore, Karnataka, India